Safety Emporium

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FREE* SHIPPING on web orders over $100.00 (see details).

Safety Emporium: Site Help

I don't have an account with you...

    Then just click on the My Account button at the top of any page and create one. The information you fill out is precisely the same information we would take if you phoned the order in. Having you type the information is much more accurate than a phone order, speeds up the order processing, and makes your purchase eligible for our free shipping offer.

    If you want to make a purchase on PO, there is a link at the bottom of that page for a credit application. And, of course, we accept credit cards (except AMEX) and PayPal.

My credit card was declined.

    Your card can be declined for many reasons (which we won't list here), but this does not necessarily mean that you are a deadbeat.

    By far, the most common reason for card declines is that the Billing Address that you gave is not the same address to which your credit card company mails your credit card statement. In a lot of companies, this may be a post office box in another zip code or the card holder's home address. If you think the address is not correct, then confirm the actual billing address before attempting to resubmit your purchase.

    Note that any decline caused by the address verification system (AVS) has been approved by your bank, but declined by our card processor. That means an AVS decline will hold open a portion of your available credit balance, possibly for days. If one or more declines puts you in a position where you would exceed your credit limit in making a resubmission attempt, please call us toll-free at (866) 326-5412 and state that you had an AVS decline. Otherwise, simply change your Billing Address as discussed in the previous paragraph.

    Alternatively, you may use a different credit card to complete the order or you can contact us to discuss alternative payment arrangements. We can tell you if your card was declined for an address mismatch only; for any other card issues you should contact your credit card company directly as we have no access to your credit card account. If you email us to discuss the declined card, include only the card type (Visa, M/C etc.) and the last 4 digits of your card number in the email message. NEVER include your full credit card information in an email message; email is not encrypted and may be intercepted in transit.

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Why do I hear a beep?

    On many of our pages you can update a quantity or setting without moving to a new page. If the page update is too fast, you might not notice that your change has taken effect. Therefore, we include a small beep to confirm that your update or change was accepted.

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My order is greater than $3,000.

    For security purposes, on-line credit card purchases (including applicable taxes and shipping) are limited to $3,000 US. You can still add items to your order if you wish to place a larger order, but you will have to submit your order as a Purchase Order rather than putting it on your credit card. You can also send us the order by phone, fax or e-mail. If you e-mail your order DO NOT include your credit card information. Email is sent unencrypted and may be intercepted in transit.

    Please do not attempt to split an order over $3,000 into two or more smaller orders and submit these within 24 hours of each other. Such actions could cause your card issuer or our card acceptance agency to flag your credit card account for fraudulent activity, causing unnecessary grief, aggravation and delays.

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Do you take government purchasing cards and PO's?

    Yes, we take US Government purchasing cards (Visa or Mastercards). Just use them on our site as you would any other credit card. We are also registered with the DoD's Central Contractor Registration (CCR) database and can accept government purchase orders. Our CAGE code is 42KB2 which is listed under our official corporate name, Interactive Learning Paradigms Incorporated.

I have an APO or FPO address.

    No problem, we'll ship the order Priority Mail (which will be your only shipping choice) as other carriers can not deliver to APO/FPO addresses. See the USPS's FAQ on APO/FPO mailing for further information. Most items that ship freight, those that are over 70 lb per item, and hazardous items such as charged fire extinguishers can not ship APO/FPO. If you need such items, your base procurement office should have information on how to arrange freight delivery.

    When filling out your address information on our site, put APO or FPO as the city, and select AA, AE, or AP from the top of the State menus. Make sure the zip code of the APO is correct. It's a big help if you enter your phone number in the exact form that we would dial from the US and include the country you're shipping to in the Address.

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The system logged me out in the middle of an order.

    Your shopping session will "time out" after 15 minutes of inactivity. This minimizes the chances of someone else accessing your account if you forget to log out from a computer that is accessible to others.

    If you set your browser to accept cookies the contents of your order will be preserved when you log in again. Otherwise, your order will be empty.

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Not all the pages have https (and a padlock icon).

    Most normal web pages have a URL that begins "http://" which means that the page is not secure. Web pages secured using Secure Sockets Layer (SSL) encryption all start with "https://" and, if the encryption is working correctly, a padlock icon will appear somewhere in the frame of your web browser's window.

    We use 128-bit SSL (https) encryption on all web pages that involve sensitive information transfer such as payment and account information forms. The rest of the pages on our web site such as item details or search results do not involve such information so there is no need to encrypt those. Encryption requires a lot of overhead on the web server and it would needlessly slow down your shopping experience (and our server) if we encrypted every page.

How do I remove items from my order?

    To remove a single item, click on the Checkout button at the top of the screen. In the text box that corresponds to the item you wish to remove enter 0 and then click somewhere else on the page. An alert message will pop up informing you that this will remove the item from your order. Click OK to remove the item or Cancel to keep it.

    To remove all items from your order, click on the Checkout button at the top of the screen. Just above the table of items on the Checkout page there is a button titled Remove all items. Click on this and then click OK in the popup alert message to remove all items.

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Why don't I have Favorites anymore?

    There are two possible reasons. First, perhaps you have deleted all of your Favorites. Second, you need to be logged in in order to see your Favorites.

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What is that long text string at the end of my URL's?

    The long string of random letters and numbers that follows "...htm&&" in our page URL's is your SessionID. The SessionID helps our web server make sure that your order is properly executed even if your browser is set to refuse cookies. If you want to send someone a URL within our site or post a link to one of our product detail pages, see the next question.

How do I create hyperlinks to your store items?

    Use our handy item shortcut method. To link to item #01000, the link would be:

    http://www.safetyemporium.com/?01000

    If you want to link to pages other than the item detail page, simply chop the SessionID (see the previous question above) off the URL you're looking at. So to link to our Training Materials page, the link would be:

    http://www.safetyemporium.com/ILPI_Site/WebPagesUS/safety/training.htm

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