Safety Emporium

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FREE* SHIPPING on web orders over $100.00 (see details).

Safety Emporium Policies

Pricing

    All prices are quoted and billed in U.S. dollars. We make every effort to ensure that our posted prices are correct and up-to-date, however, due to market fluctuations, prices are subject to change without prior notice. Taxes, shipping and handling charges for most items will be displayed in your Shopping Cart once you have logged in as a registered user. Certain items will not display shipping expenses in the cart; see below for further information.

    Safety Emporium is under no obligation to honor any incorrect price resulting from typographical, computer or human error. This includes shipping charges that are unusually low because of package dimensional or quantity factors that our web system is occasionally unable to quote accurately.

Payment Methods

    Safety Emporium accepts payments using Visa, MasterCard, Discover cards that are issued by a U.S. or Candadian bank and that have a U.S. or Canadian billing address. We also accept PayPal payments. We do not accept American Express cards. The maximum on-line credit card purchase within a one day period is $3,000; if you need to charge more than $3,000 in one purchase, submit your order as a purchase order and include a note in the Comments line that you wish to pay by credit card. We will then contact you regarding the payment.

    We also accept orders by phone, email (do not send credit card information by email), or fax (preferred). We accept government, educational and corporate purchase orders subject to verification. For fastest service, those using a purchase order on-line for the first time should download our commercial credit application (125 KB PDF file), fill it out completely, and then fax it to us. Our purchase order terms are Net 30 days.

    All payments must be made via credit card, PayPal, Western Union, money order or a bank check payable in U.S. dollars. We do not accept C.O.D. orders. We accept ACH transfers only for qualified government agencies or major corporations.

    We reserve the right to refuse sales to any entity that, in our sole determination, poses an unacceptable credit risk (for example, if your credit card was declined), is purchasing materials that may be diverted for illegal or fradulent use, or demonstrates objectionable conduct.

Shipping

    Because of the complexity and expense of international sales and shipping regulations, only purchases within the United States and Canada (including APO/FPO addresses, American Somoa, Guam, the Northern Marianas, Palau, Puerto Rico and the US Virgin Islands) may be made on-line. See the International Orders section for deliveries outside these areas.

    To expedite delivery, we ship many items directly from our supplier or the manufacturer. If you purchase more than one item, your order may be shipped from more than one location. Our standard shipping service is UPS Ground. If you need your order a hurry, we also offer other UPS and FedEx shipping methods. If you prefer another carrier, we are happy to ship on your account number.

    Our web system will occasionally quote shipping charges that are unusually low because of package dimensional or quantity factors - for example, when a rush shipment or delivery outside the lower 48 US states requires multiple boxes. In these cases, we reserve the right to adjust the shipping charges after informing the customer of the actual freight/delivery charges and gaining their approval. On the even more rare occasions when the web system quotes shipping that is unusually higher than our actual cost, we will adjust your shipping charges lower, of course.

    Due to weight, size, or other restrictions, some products must be shipped by truck and/or be handled as hazardous materials. These special shipping and handling charges for are automatically added as separate line items in your order, but only for shipments to the mainland US. For those outside the mainland US, these charges will not appear as part of your order and will be billed separately. We will contact you regarding such shipments.

International Orders

    International shipping regulations can be complex and international shipping costs can be quite expensive (often more than the cost of the items). Therefore, one can not make purchases on our web site if they ship outside the U.S. or Canada (see Shipping above).

    If you want items shipped outside of the US or Canada, we can supply you with a quotation. Do not log in or create an account. Instead, use our site to select the items that you want to order. Then, click on the Checkout button at the top of the screen. Select the link at the bottom of the checkout page to enter your address and shipping information, and then submit your quote request.

    Please note the following:

    • We require payment in advance on all International orders.
    • We can only accept credit cards that were issued by a US bank and that have a US billing address.
    • Our preferred methods of payment for International orders are PayPal or Western Union Money Transfer.
    • We can not accept checks from foreign banks. Bank drafts drawn on a US bank and made payable to Safety Emporium in US dollars are OK, but may delay your order 1-3 weeks while the check clears.
    • Wire transfer payments are restricted to purchases from verifiable corporate or government purchasers.
    • Diversion of any item for use contrary to US laws is prohibited (for example, resale or reshipment to Cuba, Iran, North Korea, Sudan, and Syria).
    • All duties, taxes, fees and levies are the purchaser's sole responsibility.
    • If your emails to us bounce, use our web contact form to reach us.

Taxes

    Safety Emporium is required to charge state sales taxes for items shipped to the following states (except for APO/FPO addresses).

    State  Tax rate
    California 7.25% state "base rate" only. Any district/local sales and use taxes are the purchaser's responsibility to report and pay.
    Connecticut 6.0% on all purchases
    New Jersey 7.0% on all purchases

    Note: Effective January 1, 2007, we no longer collect taxes for MD and effective August 16, 2007, we no longer collect taxes for KY.

    If you're not in one of these 3 states, then no sales tax will be applied to your order. Tax-exempt organizations or resellers shipping to CA, CT, or NJ must submit a tax-exempt certificate or other supporting documentation that we will keep on file. Tax-exempt requests received after a sale has been completed will not be credited or applied to prior purchases.

    Import duties, taxes, entry fees etc. for orders shipped outside of the United States are the responsibility of the customer. For example, a Canadian customer is responsible for paying PST/GST, entry fees and duties through the shipper.

Privacy

    The personally identifying information you provide when ordering products from this site is used only to fulfill your order and is held in the strictest confidence. We do not currently compile or maintain mailing/marketing lists of any kind or share your information with third parties. Some orders may be shipped directly from one or more of our suppliers; in these cases we must provide them with some of your information, however, our suppliers have agreed to use this information solely to fulfill your order.

    There are exceptions to this policy for certain "dual use" items (primarily laboratory equipment) that have possible illicit uses. Certain government agencies (DEA, Homeland Security etc.) may either request or demand information about these items and to whom/where they were shipped. While we do not normally submit such information without a specific request or subpoena, we reserve the right to do so if, in our sole determination, the circumstances of the purchase are suspicious.

    If, at some future point, we elect to start an e-mailing list, newsletter or related publication, we may contact you asking whether you wish to be placed on such a list and whether we have your permission to provide your contact information to third parties. Such enrollments will require that you opt-in - i.e. we will send you a request asking if you want to participate; if you do not reply to that request or opt out then you will not be included. We despise spam.

    "Cookies" are not required to use our site, although our store software will send them to your browser if you wish (these expire in a day or so). Accepting cookies make it easier for you to come back later in the day and pick up where you left off. Those long alphanumeric strings at the end of the URL's on our site are the server software's way of keeping your on-line session unique. If you wish to create hyperlinks to our store items, omit the session id in your links. See our Help Page on how to link to individual store items.

    We do not utilize "web bugs", 1x1 "invisible" gif images that are uniquely coded to identify you as you move from web site to web site even if you have cookies disabled in your browser. We believe these should be outlawed unless a web surfer explicitly allows them.

Returns

    We want you to be satisfied. If you want to return a product, please contact us by phone, fax or email (preferred) before attempting a return and obtain a Return Authorization or instructions. We would much rather answer a product concern before we ship it to you, so if you have any pre-sales questions/concerns let us know!

    All requests for returns must be made within 30 days of receipt of the item(s). Custom items and certain other "consumable" items are not returnable. Certain items in the store are subject to a restocking fee which will be noted with the item on your order and receipt pages. These include, but are not limited to, all Bullard, Glas-Col, Guardian Equipment, Watersaver Faucet and Wilray items.

Security

    All pages involving sensitive information (personally identifying information, credit card numbers etc.) are performed via 128-bit encrypted Secure Sockets Layer (SSL) transactions using a signed and verified site certificate (click on that red and white QualitySSL badge on the left for more information). This process is automatic, although your browser may require you to initially "accept" our SSL site certificate. These same procedures are used by virtually all quality web mechants, banks, and credit card companies. Our store server does not write your credit card number or expiration to its hard disk. Moreover, the server is in a physically secure facility that is camera-monitored and requires a user keycard for access.

    Recognize that you also have an important role to play in the security of your account information. Make sure the password on your account is not one that could be easily guessed (for example, your pet or spouse's name) by a hacker or casual associate, and avoid using one that you use for other purposes. Do not leave your login ID and password posted in an insecure location such as your monitor, desk drawer or bulletin board.

    Another part you play in the security of your account is to be alert for phishing scams. These are e-mails that falsely claim to be from a legitimate merchant and are intended to fool the user into revealing personally identifying information such as your credit card number. Safety Emporium will never send you an e-mail message and link requesting that you update or verify your account information. Should you receive such a message, please contact us. If you ever have any doubt about a message directing you to Safety Emporium's web site, rather than click on the link provided, simply open a new browser window and manually type in our web site address, http://www.safetyemporium.com/.

Trademarks

    The trademarks, logos, and service marks (collectively the "Trademarks") displayed on this site are registered and unregistered Trademarks of their respective owners in the United States and other countries. Nothing contained on the Safety Emporium web site should be construed as granting by implication, estoppel, or otherwise, any license or right to use any Trademark without the written permission of the copyright owner or authorized agent thereof.

Warranties

    All products are sold with the understanding that the buyer will test them in actual use and determine for himself their adaptability to his intended uses. Safety Emporium has not necessarily examined the product(s) and has accepted in good faith the manufacturer's claims and representations of their product(s) as they appear on this web site. We therefore limit our obligation to replacement of a product which has defects in material and/or workmanship within 30 days of purchase. This warranty does not extend to any persons obtaining the product from the buyer. This warranty is in lieu of any other warranty, expressed or implied, including, but not limited to any implied warranty of merchantability or fitness for a particular use, and of any other obligations or liability on Safety Emporium's part. Under no circumstances will Safety Emporium be liable for any loss, damage, expense or consequential damages of any kind arising in connection with the use of, or inability to use, Safety Emporium's products.

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