- International Sales
Safety Emporium Sells Worldwide
We welcome International customers. As shown in red on the map above, we've sold to customers in 98 different countries plus Antarctica. Customers in the US and Canada can order directly on our web site, but International customers will have to request a quotation and make payment arrangements. The steps involved in an International transaction are:
- The customer contacts us and requests a quotation on one or more items. You can send an email inquiry or use our web site's Contact form if your email bounces. Please provide full company, contact, and shipping information when requesting a quotation. Include your VAT or other tax ID number if you have one. If you are reselling the goods to a different country, we need to know the name of that country as well.
- For items that can easily ship via Federal Express (FedEx), United Parcel Service (UPS) or the US Postal Service (USPS), we will provide a shipping estimate along with most quotations. We do not quote international freight on most heavy/big items, but we are happy to provide customers with the name of a US-based freight forwarder if they do not have their own.
- If the customer accepts the quotation, we require payment in advance. We can not accept credit cards for international orders even if they have a US billing address or ship to a domestic freight forwarder. Wire transfer, PayPal and Western Union Money Transfer are the only methods of payment we will accept. All quotations are given in US dollars and all orders must be paid in US dollars.
- Once the payment is received, the order will either be sent to the factory or shipped. Tracking information will be sent when it is available.
Frequently Asked Questions About International Orders/Shipments
- Does it cost a lot to ship internationally? Our preferred shipping methods are FedEx International Priority and FedEx International Economy. Small orders can cost as little as $35-40 USD to ship around the world. The US Postal Service's Express Mail International service (3-5 business day delivery) is surprisingly inexpensive and is typically a bit less expensive than shipping service such as UPS or FedEx. It is, however, limited to packages that do not exceed a girth + length of 79 inches (200 cm). The largest box size we typically ship with the USPS is 31 x 12 x 12 inches. More importantly, mail shipments are more likely to encounter Customs delays and the tracking is not as good as with FedEx or UPS.
- KEY POINT: Regardless of method, International shipping carries a relatively high cost for the first item, but additional items in the same package add comparatively little to the shipping cost. For example, a FedEx Priority International shipment to the United Kingdom weighing about 2 lbs (~1 kg) and measuring 10" x 10" x 6" (25 x 25 x 15 cm) might cost $50.00 USD to ship, but a 10 lb (4.5 kg) package the same size would cost only a few dollars more to ship. Therefore, if you anticipate needing multiple items, it is best to purchase them at the same time to keep your shipping costs low.
- What about taxes, duties, brokerage fees, levies etc.? Shipments sent via FedEx International Priority or Economy do not have brokerage fees, and shipments sent USPS include those. Canadian and Mexican customers: see our last paragraph of our Shipping policy for information about discounted UPS Standard (ground) brokerage fees which the customer must pay upon delivery. Regardless of shipping method, we do not collect taxes, duties or other levies. It is your responsibility to pay any such fees to the shipper when they deliver your parcel. We can not predict these fees for you as they will be determined by the shipper, the cost of the items, the nature of the items, and your country's regulations. You may wish to check with the delivery company's office or export agency located in your country before ordering. Many items we sell are made in the USA and are given favorable tax treatment under NAFTA.
- My emails to you are not getting through. Our mail server blocks a lot of International mail. If your messages are bouncing, use our Web-based contact form and we will be able to get your messages. Alternatively, try using an account with an email provider such as Gmail or Yahoo which are less likely to be blocked.
- Do you accept APO/FPO orders? Yes; US military personnel and contractors with APO/FPO addresses can order directly from our web site. The US Post Office is the only company that can deliver to APO/FPO addresses, so your can't include any heavy freight items or hazardous materials such as charged fire extinguishers. If you have such needs, your base purchasing officer/department should be able to provide instructions on how to order heavy or bulky items. Some APO/FPO shipments may be delayed a few days for items that normally ship manufacturer-direct as those have to come to our facility first and then reship to you via the US Postal Service.
- Can you provide Certificates of Compliance (CoC), Certificates of Origin (CoO) etc.? Generally, no. We can provide CoO's on request, but an additional fee of $80 to $100 will apply per item and this will delay your order 1-2 weeks. We do not have corporate stamps to put on documents, and we will not under any circumstance have invoices or other papers stamped/signed/certified by any embassy or consulate. All our invoices clearly state the countries of origin and Harmonized Codes (Schedule B number) of the items, and we can provide a Certificate of Listing for Guardian Equipment products.
- Cuba is listed on your map. Isn't that prohibited? The US State Department bans exports to embargoed countries and those designated as supporting terrorist activities such as Cuba, Iran, North Korea, Northern Sudan, and Syria. However, we routinely sell items to the US military, embassies and other agencies that may have a presence in such countries.
- Antarctica, really? Yes. Scientists in polar research stations are running laboratories, after all, and they need both lab and safety equipment. We don't actually ship to Antarctica - the United States Antarctic Program has vendors ship to locations within the US for consolidation and reshipment. By the way, we've also helped outfit icebreakers operating in the Arctic Ocean, but there's no land at the North Pole so we can't show it on our map.